Customereye

Marshall

Hobbies & Arts • United Kingdommarshall.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
+25.0 vs. last month4.18 ★ average rating · 567 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#345of 467
Top 74% · Mid Pack
#1 (best)#467 (worst)
#343Peer
#344Peer
#345This company
#346Peer
#347Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 538 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.8%
Product Quality
15.6%
Communication
14.7%
Problem Resolution
11.1%
Response Speed
10.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • •Built from a negative-review share of 19.6% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
73.2%
4★
6.3%
3★
1.6%
2★
3.4%
1★
15.5%

Based on 567 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

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