Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
17% of reviews positive, 82% negative
Covering May 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Showing 989 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Problem Resolution.
The most common complaint theme is Problem Resolution, making up 20.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 996 analyzed reviews. Sentiment is slipping: 28.6% of reviews in the last three months were positive, compared with 42.9% in the three months before that.
