Based on public reviews and response behavior.
1,500 reviews over 574 days (about 80 per month). Busiest month: 32% of reviews. Languages: es 56%, unknown 32%, en 10%.
Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026
Score
54.5
Industry average 63.3
8.8 below average
Rating
4.49
Industry average 4.27
0.22 above average
Reply rate
—
Industry average 49.1%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 41% negative
Covering August 2026 — 31 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 55% negative and 0% neutral.
Reviews are mostly in Spanish
Share of theme mentions
Themes extracted from 1,500 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,137 ranked companies in Finance & Insurance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.452 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.428). Review the worst months in the trend data to identify specific operational or product issues.
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