Based on public reviews and response behavior.
1,601 reviews.
Printing & Signage average: score 68.4, rating 4.62 stars, reply rate 39.0%, over 893 ranked companies · benchmark 1 Nov 2026
Score
57.4
Industry average 68.4
11.0 below average
Rating
3.59
Industry average 4.62
1.03 below average
Reply rate
—
Industry average 39.0%
not measured
Among ranked Printing & Signage companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 38% negative
Covering August 2026 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 30% negative and 15% neutral.
Share of theme mentions
Themes from the 1,601 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Lulu occupies a paradoxical position in its competitive landscape: a platform with genuine, loyal advocates who have used it for years or even decades, yet one whose customer experience metrics signal serious structural deterioration. With an average rating of 4.23 across 4,881 reviews and 76.1% positive sentiment, the surface numbers appear reassuring.
Lulu's churn risk profile is among the most severe observable in this dataset, registering a maximum score of 100/100 against a backdrop of declining sentiment trend (-0.569) and a reply rate of just 20.1% with an average response latency of 23.4 days. The clearest churn signals emerge from a recurring pattern of platform dysfunction and communicative abandonment.
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