Based on public reviews and response behavior.
100 reviews over 1,979 days (about 1.5 per month). Busiest month: 15% of reviews. Languages: en 100%.
Kids & Family average: score 68.2, rating 4.38 stars, reply rate 51.4%, over 65 ranked companies · benchmark 2 Oct 2026
Score
56.4
Industry average 68.2
11.8 below average
Rating
4.16
Industry average 4.38
0.22 below average
Reply rate
—
Industry average 51.4%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering July 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 65 ranked companies in Kids & Family (benchmark 2 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.294 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.880). Review the worst months in the trend data to identify specific operational or product issues.
