Based on public reviews and response behavior.
100 reviews over 28 days (about 109 per month). Busiest month: 99% of reviews — one month dominates this sample. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
69.7
Industry average 61.3
8.4 above average
Rating
4.29
Industry average 3.93
0.36 above average
Reply rate
—
Industry average 39.5%
not measured
Not ranked
no reviews in the last 12 months
84% of reviews positive, 15% negative
Covering July 2016 — 99 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 76% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Pricing" is the strongest recurring theme in the reviews: 57 mentions with a sentiment score of 82.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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