Customereye

Lotto Social

Gambling & Betting • United Kingdomlottosocial.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
−1.0 vs. last month3.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#28of 91
Top 31% · Upper Half
#1 (best)#91 (worst)
#26Peer
#27Peer
#28This company
#29Peer
#30Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral1%
  • Negative36%

Sentiment Balance

Covering November 2024 — 116 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 28% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing
17.9%
Customer Support
14.7%
Loyalty
14.0%
Product Quality
13.5%
Communication
13.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100
65/100
signal score
  • Built from a negative-review share of 55.3% across this company's analyzed reviews.
  • 22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5
49.7%
4
10.8%
3
2.3%
2
3.3%
1
33.8%

Based on 600 analyzed reviews. Sentiment is improving: 71.9% of reviews in the last three months were positive, compared with 61.1% in the three months before that.

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