Lola's Lashes

Beauty & Wellness • United Kingdomlolaslashes.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−36.7 vs. last month3.97 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#262of 351

Top 75% · Mid Pack

#1 (best)#351 (worst)

#260Peer

#261Peer

#262This company

#263Peer

#264Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 23% negative

77%

positive

Positive77%
Neutral1%
Negative23%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.1%

Loyalty

16.5%

Product Quality

15.5%

Delivery Shipping

10.7%

Pricing

9.9%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 9.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 14.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

70.7%

4★

1.8%

3★

2.5%

2★

3.7%

1★

21.3%

Based on 600 analyzed reviews. Sentiment is slipping: 73.1% of reviews in the last three months were positive, compared with 78.3% in the three months before that.

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