Customereye

Lock Fitter Ltd

Home Serviceslockfitter.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

156 reviews over 314 days (about 15 per month). Busiest month: 16% of reviews. Languages: en 100%.

Overall Score

68/100
+3.6 vs. last month4.90 ★ average rating · 156 reviews
68/100 from 156 reviews over 11 months, moderate confidence.

Home Services average: score 71.4, rating 4.67 stars, reply rate 44.7%, over 2,039 ranked companies · benchmark 25 Oct 2026

Score

68.0

Industry average 71.4

3.4 below average

Rating

4.90

Industry average 4.67

0.23 above average

Reply rate

—

Industry average 44.7%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#1275of 2039 ranked in Home Services
Top 63% · Mid Packup 86 from last month
#1 (best)#2039 (worst)
#1273Peer
#1274Peer
#1275This company
#1276Peer
#1277Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2026 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Customer Support
Hidden
Response Speed
Hidden
Problem Resolution
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Home Services