Customereye

Local Marketing Vault

Media & Content • United Stateslocalmarketingvault.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

72/100
4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#10of 172
Top 6% · Top Tier
#1 (best)#172 (worst)
#8Peer
#9Peer
#10This company
#11Peer
#12Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 569 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.1%
Product Quality
17.8%
Loyalty
16.2%
Pricing
9.7%
Onboarding
8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100
9/100
signal score
  • Built from a negative-review share of 8.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.2%
4
9.5%
3
1.7%
2
0.0%
1
0.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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