loanDepot

Finance & Insurance • United Statesloandepot.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−1.7 vs. last month3.96 ★ average rating · 1,050 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#122of 373

Top 33% · Upper Half

#1 (best)#373 (worst)

#120Peer

#121Peer

#122This company

#123Peer

#124Peer

Overall Customer Sentiment

Above Average

72% of reviews positive, 28% negative

72%

positive

Positive72%
Neutral1%
Negative28%

Sentiment Balance

Covering July 2026 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,049 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Onboarding

16.9%

Loyalty

15.6%

Product Quality

12.5%

Communication

9.0%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 27.5% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

69.6%

4★

4.3%

3★

1.3%

2★

2.1%

1★

22.7%

Based on 1,050 analyzed reviews. Sentiment is holding steady: 76.5% of reviews in the last three months were positive, compared with 75.7% in the three months before that.

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