Customereye

London North Eastern Railway

Automotive & Mobilitylner.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 41 days (about 148 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 100%, fr 1%.

Overall Score

61/100
Short observation window (41 days)
−12.0 vs. last month3.78 ★ average rating · 200 reviews
61/100 from 200 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 65% of the reviews.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

60.8

Industry average 63.5

2.7 below average

Rating

3.78

Industry average 4.23

0.45 below average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1437of 2447 ranked in Automotive & Mobility
Top 59% · Mid Packup 664 from last month
#1 (best)#2447 (worst)
#1435Peer
#1436Peer
#1437This company
#1438Peer
#1439Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

61% of reviews positive, 39% negative

61%
positive
  • Positive61%
  • Neutral1%
  • Negative39%

Sentiment Balance

Covering October 2026 — 129 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Loyalty
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Product Quality
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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