Based on public reviews and response behavior.
200 reviews over 45 days (about 135 per month). Busiest month: 66% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026
Score
59.2
Industry average 63.2
4.0 below average
Rating
4.79
Industry average 4.27
0.52 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
92% of reviews positive, 8% negative
Covering September 2026 — 69 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 10% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,125 ranked companies in Finance & Insurance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 6% of reviews against an industry average of 49%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 126 mentions with a sentiment score of 91.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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