Customereye

LegalWills

Legal & Compliance • Canadalegalwills.ca

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

61/100
−7.0 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#33of 101
Top 33% · Upper Half
#1 (best)#101 (worst)
#31Peer
#32Peer
#33This company
#34Peer
#35Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 20% negative

77%
positive
  • Positive77%
  • Neutral3%
  • Negative20%

Sentiment Balance

Covering October 2024 — 84 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 21% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
37.0%
Pricing
12.4%
Customer Support
12.0%
Loyalty
9.2%
Product Quality
7.8%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • •Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
80.3%
4★
13.7%
3★
3.8%
2★
0.5%
1★
1.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.7% of reviews in the last three months were positive, compared with 96.9% in the three months before that.

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