Based on public reviews and response behavior.
631 reviews over 4,277 days (about 4.5 per month). Busiest month: 15% of reviews. Languages: en 93%, unknown 7%, af 0%.
Legal & Compliance average: score 69.4, rating 4.50 stars, reply rate 47.5%, over 1,425 ranked companies · benchmark 23 Oct 2026
Score
47.3
Industry average 69.4
22.1 below average
Rating
3.65
Industry average 4.50
0.85 below average
Reply rate
—
Industry average 47.5%
not measured
Among ranked Legal & Compliance companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 34% negative
Covering August 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.
Share of theme mentions
Themes extracted from 631 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement a clearly labeled self-service cancellation portal within the app and member dashboard, eliminating the need for email-only contact. Require explicit opt-in confirmation at subscription enrollment for autopay.
The 0 reviews in the last 12 months despite a historically strong review velocity of 192/month suggests a broken or discontinued review solicitation process. Immediately re-integrate post-interaction review prompts via app push notification, email, and SMS after attorney consultations.
Included in the full report
Unlock the full report — $4.99