LawDepot

Legal & Compliance • United Stateslawdepot.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−17.0 vs. last month3.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#94of 101

Top 93% · Bottom Tier

#1 (best)#101 (worst)

#92Peer

#93Peer

#94This company

#95Peer

#96Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral3%
Negative33%

Sentiment Balance

Covering October 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 50% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

32.1%

Customer Support

13.8%

Pricing

13.2%

Loyalty

8.5%

Product Quality

8.0%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 13.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

60.7%

4★

14.5%

3★

4.0%

2★

1.3%

1★

19.5%

Based on 600 analyzed reviews. Sentiment is improving: 79.2% of reviews in the last three months were positive, compared with 60.8% in the three months before that.

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