Klaudena

Home & Living • United Statesklaudena.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−31.3 vs. last month3.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#613of 675

Top 91% · Bottom Tier

#1 (best)#675 (worst)

#611Peer

#612Peer

#613This company

#614Peer

#615Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

57%

positive

Positive57%
Neutral3%
Negative40%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.3%

Loyalty

15.0%

Customer Support

12.9%

Product Quality

10.5%

Pricing

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 40.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

51.5%

4★

14.5%

3★

3.8%

2★

2.0%

1★

28.2%

Based on 600 analyzed reviews. Sentiment is slipping: 38.5% of reviews in the last three months were positive, compared with 62.7% in the three months before that.

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