Customereye

Kill Cliff

Supplements & Nutrition • United Stateskillcliff.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
4.68 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#233of 301
Top 77% · Bottom Tier
#1 (best)#301 (worst)
#231Peer
#232Peer
#233This company
#234Peer
#235Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering April 2021 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 983 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.8%
Customer Support
17.2%
Delivery Shipping
16.5%
Response Speed
10.9%
Loyalty
10.5%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 22.4% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.5%
4
6.9%
3
3.3%
2
2.4%
1
2.9%

Based on 1,000 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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