Customereye

Kensa

Home & Livingkensa.co.uk

Review data last updated .

Based on public reviews and response behavior.

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98 reviews over 2,714 days (about 1.1 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

68/100
4.82 ★ average rating · 98 reviews
68/100 from 98 reviews over 14 months, limited confidence.

Home & Living average: score 68.6, rating 4.49 stars, reply rate 44.3%, over 6,705 ranked companies · benchmark 23 Oct 2026

Score

68.4

Industry average 68.6

0.2 below average

Rating

4.82

Industry average 4.49

0.33 above average

Reply rate

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Industry average 44.3%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3581of 6705 ranked in Home & Living
Top 53% · Mid Pack
#1 (best)#6705 (worst)
#3579Peer
#3580Peer
#3581This company
#3582Peer
#3583Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Problem Resolution
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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