Katalyst Health

Healthcare & Medical • United Kingdomkatalysthealth.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#94of 615

Top 15% · Top Tier

#1 (best)#615 (worst)

#92Peer

#93Peer

#94This company

#95Peer

#96Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 18% negative

80%

positive

Positive80%
Neutral2%
Negative18%

Sentiment Balance

Covering April 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.8%

Response Speed

21.2%

Onboarding

11.2%

Product Quality

11.0%

Loyalty

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.5%

4★

6.3%

3★

1.8%

2★

1.0%

1★

6.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.3% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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