Joii Pet Care

Veterinary & Pet Services • United Kingdomjoiipetcare.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−2.0 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#47of 92

Top 51% · Mid Pack

#1 (best)#92 (worst)

#45Peer

#46Peer

#47This company

#48Peer

#49Peer

Overall Customer Sentiment

Mid Pack

91% of reviews positive, 8% negative

91%

positive

Positive91%
Neutral2%
Negative8%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.3%

Product Quality

17.2%

Response Speed

16.8%

Loyalty

10.8%

Communication

6.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 15.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

96.0%

4★

1.5%

3★

0.7%

2★

0.2%

1★

1.7%

Based on 600 analyzed reviews. Sentiment is slipping: 68.2% of reviews in the last three months were positive, compared with 99.4% in the three months before that.

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