Customereye

Joii Pet Care

Veterinary & Pet Services • United Kingdomjoiipetcare.com

Review data last updated .

Based on public reviews and response behavior.

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604 reviews over 2,266 days (about 8.1 per month). Busiest month: 7% of reviews. Languages: en 100%, fr 0%.

Overall Score

59/100
−66.7 vs. last month4.74 ★ average rating · 604 reviews
59/100 from 604 reviews over 52 months, high confidence.

Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 7 Oct 2026

Score

59.4

Industry average 66.3

6.9 below average

Rating

4.74

Industry average 4.42

0.32 above average

Reply rate

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Industry average 36.3%

not measured

Competitive Performance Rank

Among ranked Veterinary & Pet Services companies

#189of 268 ranked in Veterinary & Pet Services
Top 71% · Mid Pack
#1 (best)#268 (worst)
#187Peer
#188Peer
#189This company
#190Peer
#191Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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