Customereye

Biscuit Pet Care

Veterinary & Pet Services • United Kingdombiscuitpetcare.com

Review data last updated .

Based on public reviews and response behavior.

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191 reviews over 347 days (about 17 per month). Busiest month: 48% of reviews. Languages: en 100%.

Overall Score

63/100
−25.0 vs. last month2.58 ★ average rating · 191 reviews
63/100 from 191 reviews over 12 months, moderate confidence.

Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 6 Oct 2026

Score

62.6

Industry average 66.3

3.7 below average

Rating

2.58

Industry average 4.42

1.84 below average

Reply rate

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Industry average 36.3%

not measured

Competitive Performance Rank

Among ranked Veterinary & Pet Services companies

#166of 268 ranked in Veterinary & Pet Services
Top 62% · Mid Pack
#1 (best)#268 (worst)
#164Peer
#165Peer
#166This company
#167Peer
#168Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Loyalty
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Product Quality
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Communication
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Value For Money
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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