Customereye

John Grose Group

Automotive & Mobilityjohngrose.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 243 days (about 25 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

77/100
−7.0 vs. last month4.78 ★ average rating · 200 reviews
77/100 from 200 reviews over 9 months, moderate confidence.

Automotive & Mobility average: score 62.0, rating 4.26 stars, reply rate 41.3%, over 1,573 ranked companies · benchmark 6 Oct 2026

Score

76.8

Industry average 62.0

14.8 above average

Rating

4.78

Industry average 4.26

0.52 above average

Reply rate

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Industry average 41.3%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#271of 1573 ranked in Automotive & Mobility
Top 17% · Top Tier
#1 (best)#1573 (worst)
#269Peer
#270Peer
#271This company
#272Peer
#273Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering September 2026 — 16 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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