Customereye

JNP Estate Agents

Real Estate & Propertyjnp.co.uk

Review data last updated .

Based on public reviews and response behavior.

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52 reviews over 1,925 days (about 0.8 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

62/100
Short observation window (1925 days)
3.79 ★ average rating · 52 reviews
62/100 from 52 reviews over 3 months, limited confidence. trend not shown: window under six months.

Real Estate & Property average: score 69.2, rating 4.36 stars, reply rate 47.3%, over 1,428 ranked companies · benchmark 22 Oct 2026

Score

61.8

Industry average 69.2

7.4 below average

Rating

3.79

Industry average 4.36

0.57 below average

Reply rate

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Industry average 47.3%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#1023of 1428 ranked in Real Estate & Property
Top 72% · Mid Pack
#1 (best)#1428 (worst)
#1021Peer
#1022Peer
#1023This company
#1024Peer
#1025Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral0%
  • Negative31%

Sentiment Balance

Covering August 2025 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
Hidden
Communication
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Product Quality
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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