Customereye

JCP Estate Agents

Real Estate & Propertyjamescpenny.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,456 days (about 2.1 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

64/100
+33.3 vs. last month4.35 ★ average rating · 100 reviews
64/100 from 100 reviews over 15 months, moderate confidence.

Real Estate & Property average: score 69.2, rating 4.36 stars, reply rate 47.3%, over 1,428 ranked companies · benchmark 21 Oct 2026

Score

63.7

Industry average 69.2

5.5 below average

Rating

4.35

Industry average 4.36

0.01 below average

Reply rate

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Industry average 47.3%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#948of 1428 ranked in Real Estate & Property
Top 66% · Mid Packup 403 from last month
#1 (best)#1428 (worst)
#946Peer
#947Peer
#948This company
#949Peer
#950Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Delivery Shipping
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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