Customereye

Jacob Law LLP Ireland

Legal & Compliance • Irelandjacoblaw.ie

Review data last updated .

Based on public reviews and response behavior.

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190 reviews over 174 days (about 33 per month). Busiest month: 24% of reviews. Languages: en 100%.

Overall Score

63/100
Short observation window (174 days)
−3.4 vs. last month4.98 ★ average rating · 190 reviews
63/100 from 190 reviews over 7 months, moderate confidence. trend not shown: window under six months.

Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026

Score

62.8

Industry average 70.0

7.2 below average

Rating

4.98

Industry average 4.51

0.47 above average

Reply rate

—

Industry average 50.5%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#754of 1072 ranked in Legal & Compliance
Top 70% · Mid Packup 157 from last month
#1 (best)#1072 (worst)
#752Peer
#753Peer
#754This company
#755Peer
#756Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

98% of reviews positive, 2% negative

98%
positive
  • Positive98%
  • Neutral0%
  • Negative2%

Sentiment Balance

Covering September 2026 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 7 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Customer Support
Hidden
Onboarding
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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