Customereye

ITSM Assist

Professional Certification & Skillsitsmassist.com

Review data last updated .

Based on public reviews and response behavior.

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82 reviews over 2,133 days (about 1.2 per month). Busiest month: 10% of reviews. Languages: en 100%.

Overall Score

96/100
4.99 ★ average rating · 82 reviews
96/100 from 82 reviews over 13 months, limited confidence.

Professional Certification & Skills average: score 70.7, rating 4.57 stars, reply rate 41.7%, over 1,318 ranked companies · benchmark 22 Oct 2026

Score

95.7

Industry average 70.7

25.0 above average

Rating

4.99

Industry average 4.57

0.42 above average

Reply rate

—

Industry average 41.7%

not measured

Competitive Performance Rank

Among ranked Professional Certification & Skills companies

#23of 1318 ranked in Professional Certification & Skills
Top 2% · Top Tier
#1 (best)#1318 (worst)
#21Peer
#22Peer
#23This company
#24Peer
#25Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

96% of reviews positive, 4% negative

96%
positive
  • Positive96%
  • Neutral0%
  • Negative4%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Loyalty
Hidden
Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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