Customereye

SiteGround Italia

Software & Web Services • United Kingdomit.siteground.com

Review data last updated .

Based on public reviews and response behavior.

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188 reviews over 193 days (about 30 per month). Busiest month: 26% of reviews. Languages: it 89%, en 11%, pt 1%.

Overall Score

27/100
−6.9 vs. last month4.93 ★ average rating · 188 reviews
27/100 from 188 reviews over 6 months, moderate confidence.

Software & Web Services average: score 60.3, rating 4.04 stars, reply rate 35.6%, over 2,348 ranked companies · benchmark 1 Nov 2026

Score

27.4

Industry average 60.3

32.9 below average

Rating

4.93

Industry average 4.04

0.89 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2254of 2348 ranked in Software & Web Services
Top 96% · Bottom Tierdown 6 from last month
#1 (best)#2348 (worst)
#2252Peer
#2253Peer
#2254This company
#2255Peer
#2256Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

18% of reviews positive, 81% negative

18%
positive
  • Positive18%
  • Neutral1%
  • Negative81%

Sentiment Balance

Covering August 2026 — 23 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Reviews are mostly in Italian

Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Problem Resolution
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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