Customereye

Impersonate Me

Pet Products & Supplies • United Kingdomimpersonateme.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+16.7 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#141of 263
Top 54% · Mid Pack
#1 (best)#263 (worst)
#139Peer
#140Peer
#141This company
#142Peer
#143Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 10% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
27.9%
Delivery Shipping
20.2%
Loyalty
14.4%
Customer Support
10.2%
Response Speed
9.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 7.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • Built from a negative-review share of 14.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.8%
4
7.0%
3
0.5%
2
0.3%
1
10.3%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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