Travel & Hospitality • United Kingdomimaginecruising.co.uk
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 24 days (about 254 per month). Busiest month: 55% of reviews — one month dominates this sample. Languages: en 100%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
72.7
Industry average 64.2
8.5 above average
Rating
4.86
Industry average 4.08
0.78 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 14% negative
Covering September 2026 — 91 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 13% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 97% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 127 mentions with a sentiment score of 83.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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