Customereye

iFax

Software & Web Servicesifaxapp.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 63 days (about 97 per month). Busiest month: 47% of reviews. Languages: en 100%.

Overall Score

52/100
Short observation window (63 days)
−6.4 vs. last month4.62 ★ average rating · 200 reviews
52/100 from 200 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

52.1

Industry average 60.8

8.7 below average

Rating

4.62

Industry average 4.09

0.53 above average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#1654of 2242 ranked in Software & Web Services
Top 74% · Mid Packup 236 from last month
#1 (best)#2242 (worst)
#1652Peer
#1653Peer
#1654This company
#1655Peer
#1656Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 16% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2026 — 84 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 19% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
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Response Speed
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Customer Support
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Pricing
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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