Customereye

Hydrow

Sports & Fitness • UShydrow.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
4.32 ★ average rating · 751 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#68of 174
Top 39% · Upper Half
#1 (best)#174 (worst)
#66Peer
#67Peer
#68This company
#69Peer
#70Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering March 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 712 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.0%
Customer Support
12.9%
Loyalty
11.3%
Pricing
10.4%
Delivery Shipping
9.4%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • Built from a negative-review share of 20.5% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
69.0%
4
12.5%
3
7.6%
2
3.3%
1
7.6%

Based on 751 analyzed reviews. Sentiment is improving: 62.5% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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