Customereye

Hometown Waste & Recycling Services

Home Services • United Stateshometownwastenj.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

51/100
−30.0 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#53of 92
Top 58% · Mid Pack
#1 (best)#92 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering October 2024 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 47% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.6%
Product Quality
18.0%
Loyalty
13.8%
Delivery Shipping
10.2%
Onboarding
9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 31.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
93.7%
4
2.3%
3
0.7%
2
0.7%
1
2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.8% of reviews in the last three months were positive, compared with 97.4% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis