Waldo Contact Lenses

Healthcare & Medical • United Kingdomhiwaldo.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−8.9 vs. last month2.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#557of 615

Top 91% · Bottom Tier

#1 (best)#615 (worst)

#555Peer

#556Peer

#557This company

#558Peer

#559Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%

positive

Positive41%
Neutral2%
Negative57%

Sentiment Balance

Covering December 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 82% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

21.0%

Delivery Shipping

20.6%

Pricing

11.8%

Response Speed

10.2%

Product Quality

9.6%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 21.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

34.8%

4★

6.5%

3★

7.2%

2★

8.3%

1★

43.2%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 54.8% in the three months before that.

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