Customereye

Healf

Beauty & Wellness • United Kingdomhealf.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
−11.0 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#193of 351
Top 55% · Mid Pack
#1 (best)#351 (worst)
#191Peer
#192Peer
#193This company
#194Peer
#195Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering November 2024 — 28 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 25% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.5%
Product Quality
18.5%
Delivery Shipping
16.0%
Loyalty
12.3%
Response Speed
10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • •Built from a negative-review share of 11.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.7%
4★
4.0%
3★
1.5%
2★
1.2%
1★
5.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.6% of reviews in the last three months were positive, compared with 93.7% in the three months before that.

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