Based on public reviews and response behavior.
1,448 reviews over 443 days (about 100 per month). Busiest month: 39% of reviews. Languages: en 74%, unknown 26%, id 0%.
Finance & Insurance average: score 63.6, rating 4.19 stars, reply rate 46.7%, over 2,888 ranked companies · benchmark 1 Nov 2026
Score
61.0
Industry average 63.6
2.6 below average
Rating
2.72
Industry average 4.19
1.47 below average
Reply rate
—
Industry average 46.7%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
44% of reviews positive, 55% negative
Covering September 2026 — 496 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 58% negative and 2% neutral.
Share of theme mentions
Themes from the 1,448 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,888 ranked companies in Finance & Insurance (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.284 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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