The Harley Medical Group

Healthcare & Medical • United Kingdomharleymedical.co.uk

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

65/100

−16.6 vs. last month3.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#127of 615

Top 21% · Top Tier

#1 (best)#615 (worst)

#125Peer

#126Peer

#127This company

#128Peer

#129Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.5%

Loyalty

18.5%

Product Quality

15.1%

Pricing

14.6%

Communication

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

65.5%

4★

3.0%

3★

1.3%

2★

3.5%

1★

26.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 41.9% in the three months before that.

Unlock full insights