Based on public reviews and response behavior.
1,055 reviews over 4,366 days (about 7.4 per month). Busiest month: 8% of reviews. Languages: en 96%, unknown 2%, es 1%.
Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026
Score
62.7
Industry average 67.9
5.2 below average
Rating
3.20
Industry average 4.44
1.24 below average
Reply rate
—
Industry average 45.4%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 45% negative
Covering July 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 1,055 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Immediately revise the policy to automatically waive charges when a professional does not show up or completes work incompletely. Introduce a clear, no-questions-asked refund window of 48 hours post-service.
Require pros to confirm they have read all job notes before accepting a booking and introduce a mandatory pre-job checklist confirmation in the app (e.g., tools required, scope of work, special instructions). Flag jobs with special requirements like ladder access or cinder block drilling and verify equipment availability before dispatch.
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