Customereye

Hamiltoncollection

Hobbies & Arts • United Stateshamiltoncollection.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+3.8 vs. last month3.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#212of 467
Top 45% · Upper Half
#1 (best)#467 (worst)
#210Peer
#211Peer
#212This company
#213Peer
#214Peer

Overall Customer Sentiment

Above Average

61% of reviews positive, 35% negative

61%
positive
  • Positive61%
  • Neutral4%
  • Negative35%

Sentiment Balance

Covering October 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
30.0%
Onboarding
16.4%
Product Quality
11.3%
Loyalty
9.6%
Pricing
8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 30.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100
63/100
signal score
  • Built from a negative-review share of 42.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
61.2%
4
9.2%
3
5.5%
2
4.3%
1
19.8%

Based on 600 analyzed reviews. Sentiment is slipping: 73.7% of reviews in the last three months were positive, compared with 80.4% in the three months before that.

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