Based on public reviews and response behavior.
195 reviews over 12 days (about 495 per month). Busiest month: 99% of reviews — one month dominates this sample. Languages: en 84%, fr 6%, de 5%.
Sports & Fitness average: score 64.3, rating 4.35 stars, reply rate 31.6%, over 1,441 ranked companies · benchmark 24 Oct 2026
Score
63.9
Industry average 64.3
0.4 below average
Rating
4.04
Industry average 4.35
0.31 below average
Reply rate
—
Industry average 31.6%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering September 2026 — 192 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 195 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,441 ranked companies in Sports & Fitness (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 94% of reviews against an industry average of 32%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 114 mentions with a sentiment score of 70.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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