Gossby

Hobbies & Arts • USgossby.us

Review data last updated July 2, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

52/100

−26.2 vs. last month4.26 ★ average rating · 599 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#335of 467

Top 72% · Mid Pack

#1 (best)#467 (worst)

#333Peer

#334Peer

#335This company

#336Peer

#337Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral2%
Negative19%

Sentiment Balance

Covering February 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.9%

Product Quality

22.7%

Loyalty

13.3%

Response Speed

10.7%

Customer Support

9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.3%

4★

6.0%

3★

1.8%

2★

3.2%

1★

13.7%

Based on 599 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights