Customereye

GoSimpleTax

Finance & Insurance • United Kingdomgosimpletax.com

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 220 days (about 28 per month). Busiest month: 24% of reviews. Languages: en 100%.

Overall Score

66/100
−33.9 vs. last month4.38 ★ average rating · 199 reviews
66/100 from 199 reviews over 8 months, moderate confidence.

Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026

Score

65.6

Industry average 64.0

1.6 above average

Rating

4.38

Industry average 4.23

0.15 above average

Reply rate

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Industry average 47.0%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1442of 2796 ranked in Finance & Insurance
Top 52% · Mid Packdown 30 from last month
#1 (best)#2796 (worst)
#1440Peer
#1441Peer
#1442This company
#1443Peer
#1444Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Loyalty
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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