Customereye

Good Dog

General Retail & Marketplaces • United Statesgooddog.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
+6.7 vs. last month4.61 ★ average rating · 1,998 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#83of 359
Top 23% · Top Tier
#1 (best)#359 (worst)
#81Peer
#82Peer
#83This company
#84Peer
#85Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering July 2026 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.4%
Onboarding
16.4%
Loyalty
14.2%
Customer Support
13.8%
Communication
9.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 8.5% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
86.6%
4
3.9%
3
0.9%
2
1.1%
1
7.7%

Based on 1,998 analyzed reviews. Sentiment is improving: 79.4% of reviews in the last three months were positive, compared with 56.5% in the three months before that.

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