Based on public reviews and response behavior.
150 reviews over 9 days (about 507 per month). Busiest month: 64% of reviews — one month dominates this sample. Languages: en 89%, unknown 8%, fr 1%.
Healthcare & Medical average: score 65.8, rating 4.32 stars, reply rate 44.2%, over 3,059 ranked companies · benchmark 23 Oct 2026
Score
55.0
Industry average 65.8
10.8 below average
Rating
4.27
Industry average 4.32
0.05 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 23% negative
Covering August 2026 — 96 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 150 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Establish a mandatory dual-check system where each order is verified against customer prescription data and selected frame/lens specifications before dispatch. Introduce a digital order confirmation step that surfaces the customer's chosen lens type, frame color, and prescription values for their approval prior to manufacturing.
Create a visible, dedicated support queue for post-delivery issues with a published 48-hour response SLA. Assign a resolution team empowered to approve remakes or refunds without multi-level escalation.
Included in the full report
Unlock the full report — $4.99