Based on public reviews and response behavior.
464 reviews over 2,812 days (about 5 per month). Busiest month: 2% of reviews. Languages: pt 60%, unknown 25%, en 14%.
General Retail & Marketplaces average: score 64.1, rating 4.24 stars, reply rate 36.3%, over 2,531 ranked companies · benchmark 3 Nov 2026
Score
44.6
Industry average 64.1
19.5 below average
Rating
2.35
Industry average 4.24
1.89 below average
Reply rate
—
Industry average 36.3%
not measured
Not ranked
too few reviews in a supported language
Text sentiment could not be measured for this company: only 40% of its reviews are in a language we score. Star ratings and review counts below are unaffected.
Reviews are mostly in Portuguese
Text sentiment could not be measured for this company: only 40% of its reviews are in a language we score. Star ratings and review counts below are unaffected.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,531 ranked companies in General Retail & Marketplaces (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.343 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 14% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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