Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
43% of reviews positive, 56% negative
Covering August 2026 — 450 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 2% neutral.
Showing 1,050 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Delivery Shipping, making up 16.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,050 analyzed reviews. Sentiment is improving: 54.0% of reviews in the last three months were positive, compared with 4.0% in the three months before that.
