Customereye

Gini London

Apparel & Fashionginilondon.com

Review data last updated .

Based on public reviews and response behavior.

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86 reviews over 1,274 days (about 2 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

56/100
4.03 ★ average rating · 86 reviews
56/100 from 86 reviews over 13 months, limited confidence.

Apparel & Fashion average: score 64.0, rating 4.25 stars, reply rate 36.5%, over 3,049 ranked companies · benchmark 18 Oct 2026

Score

55.9

Industry average 64.0

8.1 below average

Rating

4.03

Industry average 4.25

0.22 below average

Reply rate

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Industry average 36.5%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2227of 3049 ranked in Apparel & Fashion
Top 73% · Mid Pack
#1 (best)#3049 (worst)
#2225Peer
#2226Peer
#2227This company
#2228Peer
#2229Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 33% negative

67%
positive
  • Positive67%
  • Neutral0%
  • Negative33%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Delivery Shipping
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Product Quality
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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