Customereye

Ecualama

Apparel & Fashion • United Kingdomecualama.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
−9.1 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#120of 330
Top 36% · Upper Half
#1 (best)#330 (worst)
#118Peer
#119Peer
#120This company
#121Peer
#122Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering December 2024 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.4%
Product Quality
25.4%
Response Speed
20.1%
Loyalty
6.4%
Customer Support
6.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • •Built from a negative-review share of 12.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
91.3%
4★
3.8%
3★
1.7%
2★
1.3%
1★
1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.4% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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