Based on public reviews and response behavior.
200 reviews over 19 days (about 320 per month). Busiest month: 70% of reviews — one month dominates this sample. Languages: en 100%.
Hobbies & Arts average: score 65.6, rating 4.46 stars, reply rate 31.7%, over 1,921 ranked companies · benchmark 30 Oct 2026
Score
43.5
Industry average 65.6
22.1 below average
Rating
3.46
Industry average 4.46
1.00 below average
Reply rate
—
Industry average 31.7%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering August 2026 — 61 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 30% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,921 ranked companies in Hobbies & Arts (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.104 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 43.5 sits in the bottom quarter of about 1,900 ranked Hobbies & Arts companies (25th percentile: 57, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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