Customereye

Altaya

Hobbies & Arts • Francealtaya.fr

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

30/100
4.21 ★ average rating · 101 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#463of 467
Top 99% · Bottom Tier
#1 (best)#467 (worst)
#461Peer
#462Peer
#463This company
#464Peer
#465Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 68% negative

30%
positive
  • Positive30%
  • Neutral2%
  • Negative68%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 89 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
29.7%
Customer Support
24.3%
Response Speed
24.3%
Delivery Shipping
21.6%

Most feedback concerns Product Quality.

The most common complaint theme is Product Quality, making up 29.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100
66/100
signal score
  • Built from a negative-review share of 75.6% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
65.3%
4
16.8%
3
3.0%
2
3.0%
1
11.9%

Based on 101 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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