Better

Hobbies & Arts • United Kingdomwww.better.org.uk

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

42/100

−25.1 vs. last month3.71 ★ average rating · 1,250 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#441of 467

Top 94% · Bottom Tier

#1 (best)#467 (worst)

#439Peer

#440Peer

#441This company

#442Peer

#443Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,235 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.1%

Product Quality

18.8%

Loyalty

13.3%

Response Speed

10.1%

Pricing

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

55.0%

4★

10.1%

3★

7.8%

2★

5.5%

1★

21.7%

Based on 1,250 analyzed reviews. Sentiment is slipping: 68.1% of reviews in the last three months were positive, compared with 75.8% in the three months before that.

Unlock full insights